Indiana 811’s Positive Response system allows Member Utilities or their Contract Locator to communicate the status of their tickets to the requesting party. The process increases efficiency and reduces the need for additional notices.
To check Indiana 811’s Positive Response system:
- If you have an Exactix Pro account, log in to see the status of your requests from the Responses tab from within the ticket.
- If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool then click on the Responses tab from within the ticket.
How to View Positive Response with an Exactix Account
How to View Positive Response Without an Exactix Account
All Operators are required to respond using Indiana 811’s Positive Response System per the Indiana Dig Law 8-1-26.
A list of the Positive Response codes used can be found here.
Call Indiana 811 at 811, or 800-382-5544, if you have any questions about utility response.