PROS FAQs

You must complete a simple training on Exactix Pro to get started. More information is available on the Exactix Ticket Entry Training Page. 

Yes! You must contact Indiana 811 for all digging projects, such as installing mailboxes, fences or landscaping.

No. Using Indiana 811’s services are always free.

Yes, you need to submit a new ticket each time you want to dig.

You must contact 811 at least two full working days prior to excavation. “Working day” means every day except Saturday, Sunday, and state and national legal holidays. If tickets are submitted after 7am ET on a working day, that day will not be counted in the notice given to our Member Utilities. All times are in ET.

The law requires a two-foot tolerance zone on either side of the marks which means all outer limits of the underground facility, including above, below, and in a full radius surrounding the underground facility. The size of the tolerance zone will depend on the size of the underground facility, which is sometimes noted by the utility locating technicians. 

 For example, if a water line is marked as six inches wide, the tolerance zone on all sides of the line is two feet three inches from the mark. You will only want to use mechanical equipment outside of the zone after you have exposed the line(s) by safely digging with hand tools. 

For example, if a water line is marked as six inches wide, the tolerance zone on all sides of the line is two feet three inches from the mark. You will only want to use mechanical equipment outside of the zone after you have exposed the line(s) by safely digging with hand tools. Learn more by reading the Indiana Dig Law and IURC Rulemaking.

Per the Common Ground Alliance, “Positive Response” is a term used to describe the two types of action taken by a facility owner/operator after it receives notification of intent to excavate. The facility owner/operator must:

1) mark its underground facilities with stakes, paint, or flags; or

2) notify the excavator that the facility owner/operator has no underground facilities in the area of excavation.

“Indiana 811’s Positive Response System” means the status is communicated to Indiana 811 instead of directly to the excavator.

All O perators are required to respond using Indiana 811’s Positive Response System per House Bill 1122.

If you have an Exactix Pro account, log in to see the status of your requests from the Responses tab from within the ticket. How to View Positive Response with an Exactix Account 

If you do not have an Exactix Pro account but want to see the status of a request, enter the ticket number and phone number using this tool to view the ticket text and responses. How to View Positive Response without an Exactix Account 

Effective January 1, 2025, the person responsible for excavation or design must acknowledge receipt of positive response to their ticket prior to commencing work. 

If there is no response, or the member indicated the markings were not complete and that they would provide an updated response, contact Indiana 811 at 811 or 800-382-5544. Provide your ticket number and the name of the member(s) to request an Additional Notice.

An email will be sent to the address listed on the ticket using the rules below:

• Immediately after all Members respond OR
• Once the 2 full working day notice has passed or at the requested start date and time, whichever is later.
• If additional responses are entered after the original positive response email was sent, another email will be sent each time a response is entered

If the Member participates, the status information they provide will be included in the email. If they do not participate or have not entered a response at the time the email is sent, Has Not Responded will be listed.