WHAT YOU NEED TO KNOW
Thank you for submitting your locate request to Indiana 811. What’s next? The following information will be helpful to you.
- Make sure the locate technicians have access to the proposed excavation area and that there are no animals at the site.
- You are responsible for having private lines marked on the property. Private lines are lines that are owned and maintained by the property owner. These include, but are not limited to, underground lines servicing pools, grills, lighting and outbuildings. Please visit the private locates section of our website to find out more.
- If facility locates are required, the member utilities shall respond by marking their lines at the proposed excavation area in the color code representing their facility (see chart below).
- “Positive Response” is when the utility provides communication of the status (“Marked,” “Clear,” etc.) of a locate request back to the excavator after they determine if their underground facilities are located in the proposed excavation area – or not. “Through Indiana 811’s System” means the status is communicated to Indiana 811 and will then be available to the excavator in our Positive Response tool.
- To check if the affected member utilities have provided Positive Response in Indiana 811’s System:
- If you have an Exactix account, log in and view the Responses tab from within the ticket (see screenshot below).
- If you do not have an Exactix account, enter the ticket number and phone number using this tool then click on the Responses tab from within the ticket (see screenshot below).
- Some members may communicate the status to the excavator by phone, fax, or email that was provided on the ticket.
- Call Indiana 811 (811 or 800-382-5544) if you have any questions about the utility response.
- Now that the members have responded, you can begin digging with care. Indiana State Law defines the approximate location of the buried utility or “tolerance zone” as the width of the facility plus two (2) feet on all sides. Only certain types of excavation are allowed in this area, such as digging with hand tools. Learn more by reading the Indiana Dig Law.
- If the Member Utilities have not marked their facilities or notified you that the proposed excavation area is clear by the end of the two full working days, call Indiana 811 (811 or 800-382-5544). Provide your ticket number and the name of the member(s) that did not respond to request an Additional Notice.
- Locate requests are valid for 20 calendar days from the date submitted. If the digging will not be completed by that date, the markings become no longer visible, or your work location has changed, contact Indiana 811 immediately to request an update on your ticket.
- Extension: If the digging will not be completed before the ticket expires, request an Extension at least 2 working days prior to the ticket expiration. Member utilities will have two full working days to respond to the Extension request.
- Remark: If the markings are no longer visible and the digging is not completed, stop digging and request a Remark. Member utilities will have two full working days to respond to the Remark request.
- Interested in entering your locate requests online? Some key benefits are:
- Created in under 2 minutes
- Include attachments (pictures, plans, etc.) when creating a ticket
- Access to satellite/aerial view maps when selecting the dig site
- Create, update, or check positive response 24×7
Calling our PRO Excavators!
We welcome you to become more involved in our grass roots damage prevention community by joining us at your local Damage Prevention Council meeting. We have three councils throughout the state. View meeting dates and times nearest you on our designated DPC page.